Whos Your Guest (WYG) is a free online platform where hotels, hostels and other lodging facilities worldwide share information about their guest's behavior, positive or negative, allowing them to check out their guests before they check in. This helps accommodation providers give a better and safer service to their guests, save billions of dollars in damages caused to their property and reputation from bad guests while at the same time rewarding the good ones.
The benefits are huge:
Signing up, searching and reporting and being part of the network is totally free. However, as the only platform in the world dedicated solely to issues important to accommodation providers, the only way we can finance our activities is by offering paid extra services to our members at symbolic costs. Once a member, you will have access to information about these services and their cost
Habeas Data laws and treatment of guests information vary from country to country, ranging from almost nonexistent to very strict limitations. Once you are part of the network, WhosYourGuest will provide all legal information and as well as some documents with recommendations of what you need to take into account and what measures to implement in order to work within the margins defined by law.
The database is operated and managed directly by WhosYourGuest, is hosted on a secure server and has added security measures.
Now make a coffee and wait...:-). After a verification process, that takes no longer than 24h but usually much quicker, you will receive a confirmation email with your access details to the platform, where you can also find documentation and manuals of interest.
The username and password to access the platform are sent in the confirmation email of your registration to the platform. To enter the site, click on the "Go to site" button and fill in the required information.
No. For security and legal reasons, it is necessary that all reports are made using the report form. Reports sent by other means, like email or whatsapp, will not be taken into account.
Members with a subscription can receive email alerts to an additional email address they can define in their dashboard under advanced settings.
No! Reports are anonymous for the security and confidentiality of the reporting establishment. Other members can only see the name of the city the incident happened in but not the name of the establishment or any other details that can identify the reporting establishment.
The reporting process has a few layers that ensure the information on the reports is as accurate as possible:
Yes. When guests use the threat of a "bad review" to negotiate a discount or an upgrade they can be reported. There is a specific offense for this on the report form.
You can report this guest. There is a specific offense on the report form for unfair or damaging reviews. However, since almost all establishments will probably consider any negative review as unfair, in order to report such an offense a screenshot of the original guest review must be attached to the report.
The time depends on the type of offense reported. It can vary from 1 to 4 years.